projects

CUSTOMER SERVICE SATISFACTION AUDITS

Objectives
:

Quantify their rating of the service
  you and your competitors provide
Rate all areas of service
Detect strengths & weaknesses in
  service
Find out which service aspects exert
  the greatest effect on their decision
  making
Understand customers’ expectation
  of service
Reactions to products
Track improvements
Highlight training priorities
Assess communication and preferences
  for receipt of information
Track responses to incentives
Predict future requirements and
  opportunities


Return to Customer service satisfaction audits

Return to projects

Click Martin Kersh to return home.


© MKERSH 2004
martin kersh marketing
about
services
contact details The Old Rectory, Bletchingdon, Oxon OX5 3DH
t. 01869 351139  f. 01869 350231  e. mk@mkersh.com  w. mkersh.com