projects

CUSTOMER SERVICE SATISFACTION AUDITS

Why track customer satisfaction?
Your competitors do not stand still
Shows customers you value them
Help strengthen customer   relationships
Benchmark against which the
  effectiveness of programmes can
  be measured
Understand customer expectations
Address the priorities which make
  the biggest difference
Nip problems in the bud
Provide staff with focus
Elevate service as reason for choice
  (versus price)
Demonstrate your commitment to
  improvement


Return to Customer service satisfaction audits

Return to projects

Click Martin Kersh to return home.


© MKERSH 2004
martin kersh marketing
about
services
contact details The Old Rectory, Bletchingdon, Oxon OX5 3DH
t. 01869 351139  f. 01869 350231  e. mk@mkersh.com  w. mkersh.com