CUSTOMER SERVICE SATISFACTION AUDITS

Why track customer satisfaction?
Your competitors do not stand still
Shows customers you value them
Help strengthen customer   relationships
Benchmark against which the
  effectiveness of programmes can
  be measured
Understand customer expectations
Address the priorities which make
  the biggest difference
Nip problems in the bud
Provide staff with focus
Elevate service as reason for choice
  (versus price)
Demonstrate your commitment to
  improvement

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