projects

CALL CENTRE STAFF RESEARCH

Using focus groups and depth interviews to develop strategies to achieve improved levels of call centre staff retention. Some of this research has been conducted in the UK's biggest call centres and Martin Kersh has addressed Telebusiness with a controversial talk on call centre staff retention.


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contact details The Old Rectory, Bletchingdon, Oxon OX5 3DH
t. 01869 351139  f. 01869 350231  e. mk@mkersh.com  w. mkersh.com