SEMINARS, LECTURES & ARTICLES

Include:

Seminar programme on Added Value
  Marketing to oil industry personnel held
  in Dubai
Visiting lecturer Oxford Brookes
  University
Address to national conference of
  Cleaning & Hygiene Suppliers
  Association on "Achieving 100%
  customer satisfaction"
Addressed Telebusiness on call
  centre staff retention
Keynote address to ADA Computer
  Programming National Conference on
  “The role of competence testing in
  project team staffing”
Women’s Enterprise Programme –
  funded by the European Union
Featured Lecturer to Lloyds Bank
  Business Club
Feature writer for ”Mind Your Own
  Business”
Articles in Cleaning & Hygiene Today
”Call Centres – A Hindrance or Aid to
  Marketing” published in Journal of
  Research in Marketing Entrepreneurship

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